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Conflict Management and Resolution

34 1 Day Mental Health Course

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This course provides essential knowledge and practical skills to effectively manage and resolve conflict in healthcare and social care settings. It equips participants with strategies to de-escalate situations, promote positive communication, and maintain safe, respectful environments.

Course Objectives

• Understand what conflict is and the common causes in health and social care settings.
• Recognise early signs, triggers, and stages of conflict escalation.
• Understand different conflict styles and how individuals respond to conflict.
• Develop skills in effective communication and active listening.
• Learn techniques for de-escalation and managing challenging situations safely.
• Build confidence in resolving conflict in a calm and professional manner.
• Understand the impact of conflict on individuals, teams, and service users.
• Learn how to manage aggression and emotionally charged situations appropriately.
• Promote teamwork, collaboration, and positive working relationships.
• Maintain professional boundaries and duty of care during conflict situations.
• Understand the importance of reporting, recording, and reviewing incidents.
• Develop personal resilience and stress management strategies.

Target Audience

This course is suitable for healthcare professionals, support workers, teachers, social care staff, and anyone working in environments where conflict or challenging interactions may arise.

Course Format

• Duration: 1 Day
• Mode: In-person training only
• Assessment: Scenario-based exercises, role play, and group discussions

Certification

Participants will receive a Conflict Management and Resolution Certificate upon successful completion of the course.
The certification is valid for 1–2 years (in line with organisational policy).

Relevant Legislation and Guidance

• Health and Social Care Act 2008
• Care Act 2014
• Mental Health Act (MHA) 1983 (amended 2007)
• Mental Capacity Act (MCA) 2005
• Human Rights Act 1998
• Health and Safety at Work Act 1974
• Management of Health and Safety at Work Regulations 1999
• CQC Fundamental Standards